How do I find out if XXXXXX chip is supported?
Please select your programmer and then device list from the resources
menu to view all currently supported devices
What can I do if I have a device which is not supported?
Please contact our technical support team on +44 (0) 1300 322903 or by
email to support@dataman.com It may be the case that although your part is not directly
supported a similar algorithm can be used to read and program data onto the part.
If the part cannot be programmed through an existing algorithm our support team
will work with the engineers to determine if a support schedule can be arranged.
What do the * and @ symbols mean in the software when selecting devices?
The * signifies that the part uses one of the universal package adaptors
which are identified as SDP-UNIV-XXX (see below *) The @ sign means that the part
requires a special adaptor specific to that type of device or even one particular
manufacturer. SDP-F160-56SS (56pin SSOP adaptor for Intel FLASH DT28F016F3) * The
universal adaptors accommodate 48-pin TSOP, 44-pin PLCC, 40-pin TSOP or 32-pin TSOP
packages. Each adaptor supports all the chips in a package regardless of pin swapping.
Hence the "universal".
The programmer is not detected by the software when it loads, why is this?
If you are sure that the unit is connected to the PC's parallel port by
a suitable cable and has power (GOOD LED illuminated) Then it could be one of of
the following things. 1. The parallel port on the PC must be set to ECP mode in
the BIOS. 2. Another piece of equipment or software is trying to use the parallel
port. Maybe you already have an instance of the program running. 3. A new version
of the software has been installed on the PC without removing the previous version
through Add/Remove Programs. This can result in other odd behave. 4. The programmer
has developed a fault. (see repair/returns/warranty)
How do I set the memory protection or configuration data on a device?
Memory protection and programming of the configuration data are separate
to the programming of data onto the device. Once you have burned your data onto
the device you can go into the Device Configuration menu (ALT+G) set memory protect
to on and setup any other device specific options. You then hit the "Prot." key
or go to the "Device > Memory Prot/Prog Config" menu. Your settings will be programmed
on to the chip and memory protect will be set.
The programmer fails the self test (F7) what does this mean?
If your programmer has failed the diagnostic then it must be returned
to us for repair. (see repair/returns/warranty)
The software displays "Manufactures ID Unmatched" when I go to program a
device.
The programmer checks for the device ID whenever it accesses a chip. If
the ID it receives from the chip is not the same as the one on file this error is
displayed. There are a few reasons why this would happen, the most obvious being
when you are using a compatible algorithm to program a device that is not directly
supported. You can simply hit "Ignore" and programming should proceed. Another cause
for this message appearing even when you are working with a device that is directly
supported is that the manufacturer of the device has made a minor change to the
part and therefore changed the device ID code. Usually these changes do not affect
the programming of the part and the message can simply be ignored. The new device
ID will most likely be added to the software in the next revision. As always there
are exceptions, some devices the manufacturer claims will be 100% compatible will
no longer program correctly on the programmer. This requires an update to the algorithm
and will be included in the next release of the software or released as a temporary
update to customers that experience the problem.
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